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WHAT IT COSTS

One subscription. Every feature.

A$850 per month For one business website Our founding rate, for the first 10 businesses that join us. It’s our thank-you for coming on board early, and we’ll let you know if it applies to you when we talk.

Plus A$1,500 one-time managed launch

Getting started

  1. Pay A$500 to book your launch. It holds your place and starts the work. If Superstrate isn’t ready within 10 business days of your handover, we refund it in full. How cancellations work is set out plainly in our Terms of Service.

  2. Once Superstrate is ready and deployed, pay A$1,850, covering the remaining A$1,000 of the managed launch and your first A$850 monthly subscription.

  3. After that, your subscription renews monthly at A$850. Cancel before your next renewal.

10-day launch promise

Once you have given us your business knowledge, we have 10 business days to have Superstrate ready to go live on your website. If we don’t, we refund your A$500 booking payment.

"Your business knowledge" means the handover we confirm in writing. The clock pauses while we wait on you.

The managed launch is done for you. We review the brand and messaging you already have, draft your business knowledge with you, install Superstrate on your website and test it before go-live. For two months after launch, we tune it for you every week while you watch it handle real visitors. After that, one ongoing subscription gives you the full platform.

What the managed launch includes

  • Brand and messaging review.

    We review the brand, tone and messaging you already have, on your website and in your materials: how you name and describe your services and offers, the wording of your policies and claims, and anything that disagrees from page to page. We flag what needs resolving and set Superstrate up to speak the way you do. We work with what you have. We don’t create a brand or write messaging from scratch. If you need that, we’ll quote it separately.

  • Knowledge drafted with you.

    We draft your business knowledge from your website and materials. Nothing is used until you approve it.

  • Install and testing.

    We install Superstrate on your existing website, connect the supported booking or enquiry tools it needs and test it against real questions before go-live.

  • Two months of tuning.

    For two months after go-live, we review real visitor conversations every week and send you a short write-up of what we improved. At the end of each month, we offer a 30-minute call to go through changes and show your team around the dashboard, should you want it.

All features included. No feature tiers. Unlimited text interactions and 500 voice minutes each month are included, along with technical support by email or phone.

Your subscription rate is protected for your first 12 months, provided you remain continuously subscribed.

Will it work for us?

  • Will it work on our website?

    We install Superstrate on the website you already have, using one installation script that sits alongside your existing pages, and test it before go-live. Before you commit, we walk you through the managed launch, what is included and any additional requirements for your site.

  • Which booking tools does it connect to?

    Superstrate connects to more than 25 booking, calendar and CRM tools. If the one you use isn’t among them, and it would help Superstrate in the long run too, we’ll build it especially for you at no extra cost. We’ll talk it through on the call.

  • Are we locked into a contract?

    No. Your subscription renews monthly, with no minimum term and no early-exit fee. To stop the next charge, email hello@superstrate.com.au by 11:59 pm Canberra time on the day before your renewal date; access continues to the end of the month you have paid for. Cancelling before launch is different: you owe the value of the launch work completed, or A$500 if that is higher.

  • What happens after the 500 voice minutes?

    Voice can pause until your next billing period, or until you approve extra capacity. Text interactions stay available, and we never charge for extra voice without agreeing it with you first. Unused minutes do not roll over. Minutes are counted by the length of the voice session, including time spent listening and responding.

Additional websites, extra voice minutes, custom integrations and brand identity or messaging creation are quoted separately. We’ll walk you through the managed launch, inclusions and any additional requirements before you commit.

HOW IT WORKS

We handle the launch. You stay in control.

Before launch We review your existing brand and messaging, then prepare Superstrate with your business knowledge and install it on your existing website. Together, we agree what it should handle and connect the supported booking or enquiry tools it needs. Before launch, we check that its answers and actions reflect how your business works.

First two months Every week for the first two months after launch, we help refine it as real visitor interactions reveal what needs attention. We also help your team become familiar with the dashboard and its controls.

Ongoing From there, your team keeps your business information current and decides which improvements to make. We remain available for technical support and help using Superstrate.

See it in action

Minimum cost: A$2,350 covering setup and your first month.

All prices are in AUD and exclude GST. GST will be added only where legally payable.

View pricing and subscription terms.